Privacy Policy

Privacy Policy

At Blue Dot Air Conditioning & Heating, your privacy is our top priority. We are committed to protecting the personal information you share with us, ensuring it is handled with the utmost care and security. Our policy is designed to inform you about how we collect, use, and safeguard your information when you interact with our services.

Information Collection and Use

We collect various types of information to provide our customers with the best service possible. This includes details you provide during your inquiries, service requests, or through our website. This information may include your name, contact details, and service preferences. We ensure that all information is collected transparently and with your consent.

SMS / Text Message Communications

Blue Dot Air Conditioning & Heating may send text messages to customers who have provided their mobile phone number and consented to receive SMS communications. These messages may include appointment confirmations and reminders, technician arrival notifications, service updates, customer support responses, and promotional or marketing messages when applicable consent has been provided.

  • Message Frequency: Message frequency may vary depending on your interactions with Blue Dot Air Conditioning & Heating and the types of messages you have agreed to receive.

  • Message and Data Rates: Message and data rates may apply depending on your wireless carrier and mobile plan.

  • Opting Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message from Blue Dot. After replying STOP, you will receive no further SMS messages unless you provide consent again.

  • Getting Help: For assistance with SMS communications, reply HELP to any text message or contact Blue Dot Air Conditioning & Heating directly at (210) 364-8200.

  • Consent to Receive Messages: Your consent to receive marketing text messages is not a condition of purchasing any goods or services from Blue Dot Air Conditioning & Heating.

Mobile Information and Privacy

We want to emphasize that no mobile information, including your phone number or text messaging opt-in data, will be shared with any third parties or affiliates for their own marketing or promotional purposes. We do not sell, rent, or share your mobile phone number or SMS text messaging consent information for these purposes. Mobile information may be used by Blue Dot Air Conditioning & Heating and its service providers as necessary to deliver and manage the text messaging services you have requested, subject to applicable privacy and security requirements.

Text Messaging Originator Opt-In Data

Any consent you provide for receiving text messages from us is strictly maintained. We do not sell or share your text messaging originator opt-in data or consent with third parties. Your consent is used to support the communications you have authorized.

Data Security

To protect your personal information from unauthorized access or disclosure, we implement a range of security measures. These include encryption, secure servers, and restricted access to ensure that your data is safe with us.

Compliance with Regulations

Blue Dot Air Conditioning & Heating adheres to all applicable laws and regulations regarding data protection and privacy. We are committed to maintaining compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring that your rights as a consumer are respected.

Your Rights

As a valued customer, you have the right to access the personal information we hold about you and request corrections or deletions as needed. If you have any questions about our privacy policy or how we handle your information, please do not hesitate to reach out to us at (210) 364-8200.

By choosing Blue Dot Air Conditioning & Heating, you can rest assured that your personal information is safe and secure. We are dedicated to providing excellent service while maintaining your privacy and trust.